Privacy Policy

Last updated: 29 August 2026

True Legal Advice ("we", "us", "our") operates the website at truelegaladvice.pro and provides legal advisory services from 120 Robinson Road, #14-01, Singapore 068913. This Privacy Policy explains what personal data we collect, why we collect it, how long we retain it, and the choices available to you under applicable data protection law in Singapore, including the Personal Data Protection Act 2012 ("PDPA").

1. Who is responsible for your data

True Legal Advice is the organisation responsible for personal data collected through this website and in the course of providing legal services. You may contact us about privacy matters at enquiries@truelegaladvice.pro or by post at the Robinson Road address above. We aim to respond to privacy enquiries within ten business days, though complex requests may require additional time.

Where we engage third-party service providers to process personal data on our behalf — such as cloud hosting providers, email services, or document management systems — we require them to handle data in accordance with applicable law and our instructions. We remain accountable for personal data processed by these providers in connection with our services.

2. Personal data we collect

We may collect the following categories of personal data depending on how you interact with us:

• Contact and identity data: name, email address, telephone number, mailing address, and identification documents when you submit an enquiry form, email us, attend a consultation, or become a client.
• Matter-related data: information you provide about legal issues, including contracts, correspondence, financial documents, property records, employment records, and factual narratives relevant to your instruction.
• Technical data: IP address, browser type, device information, and pages visited — collected in server logs for security, troubleshooting, and website performance monitoring. We do not use advertising or behavioural tracking pixels on this website.
• Cookie and consent data: your cookie preference stored locally in your browser when you accept or decline functional cookies such as the Google Maps embed on our contact page.
• Billing and payment data: invoice details, payment records, and bank account information where you instruct us and agree to fee arrangements. We do not collect payment card details through the public enquiry form on this website.
• Communication records: emails, letters, meeting notes, and telephone call records where you have been informed that a conversation may be documented for matter management purposes.

3. How we collect personal data

We collect data directly from you when you complete forms on this website, email us, attend consultations, provide documents, or communicate with us by telephone or in person. We may also receive data from third parties you authorise — such as co-advisers, family members with your consent, financial institutions in property transactions, or opposing parties in the course of legal proceedings — where relevant to your matter.

We do not purchase marketing lists, scrape personal data from unrelated sources, or collect data through covert means. Information collected through our website is limited to what you voluntarily provide and standard server log data necessary for security and operation.

4. Purposes of collection, use, and disclosure

We use personal data for purposes that a reasonable person would consider appropriate in the context of legal services and website operation, including:

• responding to enquiries and scheduling consultations;
• conducting conflict-of-interest checks before accepting instructions;
• providing legal advice, drafting documents, and representing your interests;
• communicating with courts, government agencies, registries, banks, and other parties as your matter requires;
• billing, accounting, and compliance with professional and regulatory obligations;
• maintaining client records as required by law and professional standards;
• operating, securing, and improving this website;
• complying with legal obligations, including responding to lawful requests from authorities.

We may disclose personal data to third parties where necessary for the purposes above, including to courts and tribunals, government registries, financial institutions, co-counsel you appoint, expert witnesses, and service providers who assist with document management, secure storage, or communication. We require service providers to protect personal data and use it only for the purposes we specify.

5. Legal basis for processing

Under the PDPA, we rely on several bases for collecting, using, and disclosing personal data:

• Consent: where you provide information through our enquiry form, instruct us, or agree to specific uses such as sharing documents with third parties.
• Contractual necessity: where processing is necessary to perform legal services you have instructed us to provide.
• Legal obligation: where we must retain or disclose data to comply with court orders, regulatory requirements, or anti-money laundering obligations.
• Legitimate interests: where processing is necessary for our legitimate interests in operating our practice, maintaining security, and managing client relationships — provided those interests are not overridden by your rights.

6. Retention of personal data

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, and professional record-keeping requirements. Client matter files are typically retained for a minimum period consistent with Singapore legal profession guidelines and limitation periods applicable to the type of matter.

Enquiry data from individuals who do not become clients is generally retained for up to twenty-four months unless a longer period is required for conflict checking or you request earlier deletion where no legal obligation prevents it. Server logs are retained for a shorter period sufficient for security analysis, typically not exceeding twelve months.

When personal data is no longer required, we take reasonable steps to destroy or anonymise it securely. Documents containing sensitive matter information are disposed of through secure destruction methods.

7. Security measures

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the personal data we hold. These include access controls limiting staff access to client files on a need-to-know basis, encrypted transmission of data where practicable, secure storage of physical documents, and regular review of our security practices.

No method of transmission or storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us immediately at enquiries@truelegaladvice.pro.

8. Cross-border transfers

Our primary systems and records are maintained in Singapore. Where we use cloud services or service providers that may process data outside Singapore, we take steps to ensure that personal data receives a standard of protection comparable to that under the PDPA. This may include contractual protections with service providers or verifying that the recipient jurisdiction provides comparable protection.

9. Your rights under the PDPA

Subject to exceptions under the PDPA, you have the right to:

• Access: request access to personal data we hold about you and information about how it has been used or disclosed within the past year.
• Correction: request correction of personal data that is inaccurate or incomplete.
• Withdrawal of consent: withdraw consent for processing where consent is the basis for collection — understanding that this may affect our ability to continue providing services.
• Data portability: where applicable, request transfer of certain data in a commonly used machine-readable format.

To exercise these rights, contact us at enquiries@truelegaladvice.pro with sufficient detail to identify you and the data concerned. We may need to verify your identity before responding. We will respond within the timeframe required by the PDPA, typically within thirty days.

Certain data may be exempt from access or correction requests where disclosure would reveal confidential commercial information, affect the rights of other individuals, or interfere with legal proceedings. We will explain any refusal and the basis for it.

10. Website-specific processing

When you visit truelegaladvice.pro, our web server automatically records certain technical information including your IP address, browser type, referring page, and timestamps. This data is used for security monitoring, diagnosing technical problems, and understanding aggregate website usage patterns. We do not use this data to identify individual visitors except where necessary to investigate security incidents.

Our contact form collects name, email address, telephone number, and message content. This data is transmitted to our email system and may be logged in a private server-side file for record-keeping. Form submissions are not displayed publicly and are not used for marketing purposes.

11. Children

Our website and services are directed at adults seeking legal services. We do not knowingly collect personal data from individuals under eighteen years of age through this website. If you believe we have inadvertently collected data from a minor, please contact us and we will take steps to delete it promptly.

12. Third-party links

This website may contain links to external sites, including Google Maps and government registries. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be communicated through a notice on this website. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy, except where your consent is required by law.

14. Complaints

If you have concerns about how we handle your personal data, please contact us first at enquiries@truelegaladvice.pro so we can attempt to resolve the matter directly. If you remain unsatisfied, you may lodge a complaint with the Personal Data Protection Commission of Singapore in accordance with its published procedures.

15. Contact

For privacy-related enquiries, data access requests, or corrections, contact:

True Legal Advice
120 Robinson Road, #14-01
Singapore 068913
Email: enquiries@truelegaladvice.pro
Phone: +65 6225 7148